Stanbic unveils new core banking system enhancing customer experience

Stanbic unveils new core banking system enhancing customer experience

Stanbic Bank Botswana has launched a new core banking system, dubbed “Tswelelopele”. The system went live on the 8th of February 2021. The upgrade comes after months of preparation and is in line with the Bank’s client centricity strategy, further enabling Stanbic Bank to help realise the dreams of its clients and customers as a true financial services partner.

The banks says the transition into the new generation banking system aligns with Stanbic’s overarching desire to delight customers through a sound customer experience, further reinforcing its Purpose, ‘Botswana is our home, we drive her growth’. Stanbic says the technologically-advanced banking system is designed to better enable Stanbic Bank to ensure optimal value is gained from customer data. This in turn ensures that the Bank is better positioned to meet a range of operational, business and strategic objectives, ultimately making for a more efficient and more pleasurable banking experience. Internally, the bank says this will also allow for more efficient processing within the Bank itself.

Stanbic Bank Chief Executive, Samuel Minta, said “with the support of every member of the Stanbic Bank family and the support and patience of our valued customers, the system is now live and with this, we anticipate bringing our valued customers a more streamlined and more enjoyable banking experience. This is yet another testament to our It Can Be promise being more than rhetoric, for we continue to invest in and better ourselves for and with our customers.”

The new core banking system comes with some of the following benefits; personalised data-led experience, enhanced safety and security features, more digitisation and increased speed to market with innovative solutions and a first of its kind mobile teller, Moby Banker, which consolidates the bank’s back and front office functions to improve response times and enable a more proactive customer service approach. This is being launched in a phased approach across all branches.

“On behalf of the entire Stanbic Bank team, I want to thank our customers and indeed all stakeholders for their patience in this journey, especially as the initial teething issues were being resolved. It is for them and because of them this has been possible. It is an ongoing process of bettering ourselves for our customers, always learning and always growing. We look forward now to even greater opportunities to delight our customers, creating legacies for and with Batswana, and leveraging this new investment to help make the dreams, hopes and aspirations of our customers a lasting reality,” concluded Minta.