- IT company unveils bot that can cover 1000 complaints in minutes
- Collaborates with govt to help improve service delivery
In its journey to digitalise and improve service delivery, Xavier Africa has created an Artificial Intelligent (AI) bot that will help in automated service delivery.
The Co-Founder of Xavier Africa, Motheo Letshwiti, says they have collaborated with the Government of Botswana to improve service delivery “by developing sophisticated models that analyse various economic indicators and market trends”. Their predictive analytics solutions have been enabling regulators to anticipate potential risks and implement proactive rather than reactive measures to maintain financial stability and transparency.
“This crucial work not only ensures the safety and security of the financial system but also fosters sustainable economic growth and development,” he noted. Letshwiti said Xavier Africa is making it easier for citizens to access essential information, report issues and provide feedback on government services. These advanced communication tools not only streamline the process of engaging with government agencies but also empower citizens, allowing their voices to be heard.
He emphasised that this can ultimately foster greater transparency, accountability and trust between the government and the people. “One of the most promising AI technologies we have been working on is computer vision,” he said. “At a high level, computer vision involves teaching computers to see, process, and interpret visual information from the world, much like humans do.”
Letshwiti said they have also been collaborating with the government to improve two-way communication with citizens, using natural language processing by developing AI-powered chatbots and voice assistants. The Acting Coordinator Digital Transformation Coordination Office at the Ministry of Communications, Knowledge and Technology, Nonofo Kgaodi, said they are looking into driving Botswana to become a player rather than a receiver of technology.
Kgaodi noted that AI has the potential to reshape various industries and contribute significantly to the nation’s progress. He said that one of the key areas where AI can make a significant impact is education through natural language processing. He noted that machine learning AI has the potential to create personalised learning experiences tailored to reach a student’s unique needs. “By integrating AI-driven solutions into our education system, we can better prepare our workforce for the demands of a knowledge-based economy and ensure that our nation remains competitive in the global market,” he said.
Speaking on the newly created AI bot, Founder and Managing Director of Xavier Africa, Tavonga Muchuchuti, said the app can take up to a 1000 clients in minutes, providing service and solving client requests. Although the app has a direct bearing on human jobs, Muchuchuti said in rare instances the bot will need human intelligence. When it does, he added, it has the ability to learn fast and may not require assistance on the same problem twice, thus eliminating the need for physical human assistance.
