The service colloquy: the softer does matter too
What’s with the perception that the service vocation does matter that much? Sadly, most service managers opine that their role...
What’s with the perception that the service vocation does matter that much? Sadly, most service managers opine that their role...
Friends and colleagues in customer service, a minute of your time please. Service Ambassadors, Customer Service Managers, Heads of Service,...
Relationship Management: perhaps one of the fiddliest and yet exciting role in modern-day banking from a private banking perspective. My...
I previously shared my views on Customer Value Propositions (CVPs), Unique Selling Propositions (USPs), Customer Experience (CX), Client Retention Management...
Remember the scene below from the movie Rush Hour released in 1998 by New Line Cinema starring Jackie Chan (Lee)...
The world of business today hinges religiously on data but the devil is in the details, hence the need to...
Every fortnight, I pay my barber a visit. This is the same guy who has been cutting my hair for...
Pivotal to any relationship or form of partnership, the needs of all stakeholders in any business or non-business juncture from...
Just waking up from my well-deserved sleep the other day, my partner fires this question at me: “What do you...
Indeed, not every business is market-led when it comes to product innovation, operations or just internal processes. Some companies are...